I hope when someone they screwed over finds out they have a terminal disease they pack themselves up good and go to a Selene office and goes out with a bang. Selene Finance is a residential mortgage servicing company. There are three variants; a typed, drawn or uploaded signature. It is destroying my credit. 207 E. Canyon St., Colfax, WA 99111 my name be added in Class Action Lawsuit. Instead, they demanded that the borrower must pay an upfront fee to the company before the bank offers to negotiate a loan modification. Each time tI am told this I am transferred to a vooicemail that always has a different name on it. I want to join in a class action with others..selene are absolute crooks, Having similar issues. I do not know that if I had gotten it in writing if it would have disclosed this information, but I was never told I would receive paperwork about this agreement nor did I receive anything. Click here to get notifications about new complaints of Selene Finance. We reviewed Selene Finance, LP's servicing of its Federal Housing Administration-insured loans and its implementation of the U.S. Department of Housing and Urban Development's (HUD) Loss Mitigation program. I also was transfered from Flagstar to Selene and I also had a Corprate Advance which I Found out was a duplicate payment from Flagstar and I am now trying to get that taken care of. CLASS ACTION LAWSUIT. We attempted to make - FULL payments and have been refused. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. I also suggest hiring an attorney, mine has helped tremendously. I have all evidence, statements, and inconsistent letters needed for a lawsuit. Selene then sent a Notice of Default and Intent to Accelerate dated April 4, 2022. I hope there is a class action suit on this company, But I doubt it will happen. When I called Selene to ask why they were trying to take all this money from me, the individual i spoke to was extrememly rude and huffed in aggravation, and even mumbled ### at one point. 5. The case status is Pending - Other Pending. Additionally, they no longer answer the phone. WOW, there are some truly unbelievable things that are occurring over there at Selene Finance and I am truly sorry to hear all that you have been put through at your expense. We've been with Flagstar for 5 years. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Selene is a limited partnership registered to do business in the State of Texas. Selene Finance has an overall rating of 2.8 out of 5, based on over 60 reviews left anonymously by employees. There are firm rules in place with regard to mortgage servicing and debt collection but you must know your rights in order to exercise your rights. Per the divorce agreement he decided to retain the home and wait to sell it due to the market at the time. This was supposed to be beneficial for the borrower. Selene, did a fraudulent loan modification last year of October. Well I'm reading all these comments posted in the last few days and I have to say I'm in the same boat. Featured review. Also, my monthly payment went up without warning, or documented reason. The storys up above are so much like my story. But she would not speak to me when I called. The title company has requested a pay off. Employee (Former Employee) - Dallas, TX - October 15, 2022. It is rediculous the extremes the banks that we bailed out will go to, to defraud us some more with no conscquences,., I may give a try again anyone have there min #???? I could see this as a means to abuse the elderly and disadvantaged, and fear many will lose their homes to what they THINK is legitimate. Because I own a manufactured home in the state of Texas and can't refi a manufactured home in this state. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. endobj Also, the people who answer the phone sound like they do not want to be at work at all and some of them sound like they are talking with a mouth full of marshamallows. Every time I call Selenes customer service line to make a payment they have no idea the correct amount to pay. It mailed on the 7th. I want to join any class action suits concerning these companies. 2 0 obj Find top employees, contact details and business statistics at RocketReach. Why should you learn more about the Selene case? Good Luck to all and keep your reciepts, also helps to record the calls in case of a lawsuit. Try for free at rocketreach.co The grace period, however, gives you until the 10th or the 15th to make a payment before you're considered late. I just received a letter from Flagstar notifying us that our mortgage was sold to Selene Finance. They provide every excuse in the book.. Over all very unhappy with Selene.. Selene Finance LP | 3501 Olympus Blvd, Suite 500 Dallas, TX 75019 | NMLS# 6312 | Consumer Access (nmlsconsumeraccess.org), Equal Housing Lender. Is anyone being contacted? Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. Nothing about their practices or handling of a purchased mortgage makes sense. They said I did not get the paperwork in in time, but I have dates on my emails proving that was a lie. The mortgage was with Rushmore and then it was sold Selene Finance. not enough originality. los angeles regional water quality control board executive officer; montgomery high school baseball tickets. BBB. Selene Finance LLC. The supervisors and managers was overworked because there was not enough of . IF THE COMPANY IS ACTING IN ANY FRAUDULENT WAY OR BELIEVE THEY MIGHT BE THEN REPORT IT TO YOUR ATTORNEY GENERAL IMMEDIATELY. The amount of time varies depending on the lender and other factors, but in most circumstances, a lender usually permits a borrower 15 days from the due date. Days later, they emailed me a reinstatement quote for a wrong person, Elizabeth in NY. If you suspect a fraud attempt, we encourage you to contact your loan resolution representative at (877) 735-3637 or email us at CustomerService@SeleneFinance.com. Resolved. qL]y~v3dqfkoH]( V)bNJjUP:EgaP I just wanted to reach out because Ive really been enjoying your writing., Please help!! I received from Selene Finance various letters and statements with different payment amounts and unknown charges, especially corporate advance balance, different amounts on every letter and statement they are not consistent by huge differences. This destroyed both out credit and since we had been reported we were unable to refinance. They fought me every step of the way. After reading all the comments, I must say that I am a bit concerned. Dear FruseratedatVMF -- I'm in the same position. A forbearance is when a mortgage servicer or lender allows you to pause (suspend) or reduce your mortgage payments for a limited period of time. Please help!! Arrived on the 14th at 12:50am. Try to find a lawyer that specializes in representing banks in foreclosers, that's what I've got and he knows ALL THE TRICKS! They are holding $40, 000 of my money for over 3 weeks and jerking me around! Selene Finance Class Action Lawsuit. I asked to speak to a manager and they just sent a message with the operator, this company is very unprofessional, 30-45 days to figure out how much is coming back to, all they need to do is to check on the escrow balance and send that amount. Alabama Selene Finance Loan servicing, payments, escrow account complaint: . NJErma representatives tell them how much will disqualify you and your owed amount magically becomes an amount which disqualifies you. Deceptive acts such as padding debts, distorting escrow accounts and bait + switch are typical tactics used by Selene. Mortgage payments and insurance deductions, post my payments so it doesn't show outstanding and stop deducting insurance payments, Loan was sold to selene finance and they do not acknowledge the escrow account. Selene Finance LP is dedicated to helping our homeowners preserve and maintain their investment. Rushmore sells it to selene finance like I have not pay them anything and I pay Rushmore loan management over70000 dollars wasnt accounted for when it went over to selene finance. I could have stopped foreclosure 8 days ago if I was able to pay $4480 by May31 and I brought that money. Where do we start with this lawsuit. 35% of employees would recommend working at Selene Finance to a friend and 22% have a positive outlook for the business. regarding your mortgage. PO Box 1365, Pullman, WA 99163 I was told that my ex husband needed to resign the new modification and he refused . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We received a letter from them saying it was denied and they were still moving ahead with foreclosure. Have no clue on that one either. This complaint was posted by a verified customer. Thank you to everyone and anyone who can help with my situation. I mailed my payment to them and enclosed my flagstar coupon so they could cross reference. The Selene finance class action lawsuit is an opportunity to obtain compensation for those who have become victims of fraudulent settlement loans that were not offered at all. I have sent you all the paperwork that you have asked for. I will be taking extra care to get my payments to them, and may bump them up to get my house paid for in advance. I also suggest hiring an attorney, mine has helped tremendously. SELENE DOES NOT CARE ABOUT THEIR CUSTOMERS. I've been in "negotiations" with them for over 2 years. Create your signature and click Ok. Press Done. Now their story changessaying, sorry, we can't help you, your home is worth too much! Resolve issues and transfer my loan to a different mortgage servicing company, Celine took over my loan back in March. BBB does not endorse this company. 49% of Selene Finance employees are women, while 51% are men. I paid Rushmore Loan Management more money than Selene is giving my credit for. I called Selene Finance and asked what to do. They are VERY concerned. At Selene, we take our information security very seriously, and we ask that you also remain attentive to prevent fraud, and to help protect our mutual interests. Not a penny of our payments goes to principal. I was told I had to send them those checks and they would deposit them and then send me the money back once i jumped through hoops for them.. Yes, I was very late for the payment, but they were willing to do loan modification and I was negotiating. On the last page of the letter it had these payments dates 12/01/2020, 01/01/2021, 02/01/2020, 03/01/2021 in the amount of $1338.78 for each month suspense. They mailed me a number of letters saying they denied my modification but requested more documents. Thats where they should have contacted my attorney and the Trustee. WE ARE JUST OBJECTS. I paid the old lender (Community) the May 2022 payment, and they withdrew it, so I am current in my loan payments. My Name is Anthony Gomez, I am also a victim of Selene Finance, in very similar ways. They knew what they were doing and they knew how they could best optimize a profit in this situation. Now I have a consumer protection attorney. 1-866-430-8977. But eventually something went wrong. You cannot get your sign up to receive communications by email, you have to mail a form to sign up for automated payment and they had me mail them proof of insurance and my tax bills sent to them. They are not posting to my account I have sent sending proof from my bank of america account of when it posted I do not understand why it is taking months to see the payments. I had to file a chapter 13 also to save my house. Selene then sent a Notice of Default and Intent to Accelerate dated April 4, 2022. Rushmore loan management is associated with selene finance and i had a bankruptcy chapter 7 that erased the back debt off the loan . I called, many times, wrote letters, emailed, called again and again and they just stay onto a script. SELENE FINANCE LP PREAUTHORIZED AUTOMATIC CLEARING HOUSE (ACH) DEBITS AGREEMENT (DIRECT WITHDRAWAL) Borrower Name Co-Borrower Name Property Address Phone City, State, Zip Selene Loan # The undersigned hereby authorizes Selene Finance LP ("Selene") to initiate electronic transfers from my Selene Finance LP Bought my loan, began charging late fees without notice and there is no grace period. I was also offerred a forebearance program. According to the recent statement I received from them on January 31 2022 Im due for 6 payments which are absolutely wrong according to the loan modification offer, I have sent numerous emails with photos of the documentation to them on top of phone calls inquiring about my account getting updated the response is always we are in receipt of the documentation and we have to honor that offer , I havent received any returned communication from them at all. We are going to find out soon. B. billybob57 of Milwaukee, US. Insurance Grace Period: A period of time after the premium due date in which a policyholder is able to make a premium payment without the insurance policy coverage lapsing. Please help. Selene instead applies that amount to my next months payment, contrary to my loan agreement. On March 17, 2021 the final payment was made on the above noted property. Each check has Selene finance on it so they must endorse the check like all mortgage companies do. So yes i would like to speake to someone Ironically, my statements from Selene show I am paying escrow. This comment was posted by a verified customer. The Judges overseeing this case are Kent J. Dawson and Elayna J. Youchah. Visit Website. Our servicing strategy is designed to reduce, mitigate, or eliminate loss exposure while maximizing cash flow. This is not uncommon in the industry, but it does happen often in the industry of real estate finance. I paid my December 1st house payment on November 20th through the payoff of loan - reimbursement of exce. Victim since 2007, Need help foreclosed my house with no deed of trust in October of 2021 audit was done used as exibit A Selene Finance is a residential mortgage company that specializes in all aspects of mortgage loan servicing. His name was removed from the companys books, and he was no longer a member of the company, either. This has been the worst customer On or about 10-11-18 a payment of 391.21 was unauthorized and made for a payment using a SunTrust account ending in the last for numbers of 0871. Im paying 9 percent interest on a sixty thousand loan. I have the same problem with selene finance with a transfer from Rushmore loan management there sister company. Mar 02, 2013 10:52 am EST. We have battled Selene Finance and won with a forbearance agreement issues as well as other debt restructuring issues so just keep fighting until you get the solution that you are seeking. There was no supervisor and I was told to call back tomorrow morning. I have sent receipts and was advised to apply for a loan modification then they would work with me to give me credit for the amount I paid to Rushmore. They said no. Selene Finance is a non bank mortgage servicer, essentially a debt collector. xZmona?h}'@rqQAhGMD9n}gfIKqI?%zun."y*Ks{g-X/v^fD`mn9isLI :@ wq+[wR/xb24##51:j,QW!!pmH.bS';&ixE 0/|_f O"R@,Ev!m\R0~.Ry+=>K.B?GfwHt$w',H(D_K"~JZXJ.a6CO|@2&..WGXFcuiDwx w`fzcC[[f_gp,M^Ogq[.P^$;GjW+y;b]%]VfD7*Di:cCt1\h;4V:cquAIKMnr.qQ My name is Victoria. Claims Administrator: Rust Consulting. Fast forward to December 2017. Claim it and get a lot of features. I am in NJ - my head is spinning! Selene does not charge a fee to complete a loss mitigation request, however this is a common representation in scams. They reported us every month after. Selene is a Standard & Poors, Moodys and Fitch rated Prime, Subprime and Special Servicer for Wall Street, Private Equity, REITs and GSEs. It's on Facebook. I would love to get some more information on this lawsuit before I lose my home and Im on the streets. (877) 735-3637 during the hours of Monday Thursday 8:00 am to 9:00 pm, CST and Friday 8:00 am to 5:00 pm, CST. I have been trying for modification since January 2019. So they foreclosed, but my house didnt sale on the court house steps, and they didnt give me a chance to redeem had I been able to. Our call center representatives are available to assist you at, You may also take advantage of our automated phone system for 24 hour access at, Additional COVID-19 information is available. I had a loan modification through BOA. With that said, you do have rights and by simply understanding them and knowing how to exercise them, you can hold Selene Finance accountable for their actions. Back last fall I reached out to Selene Finance and went through a loan modification. I faxed and emailed them over and over. Selene in the first few months has not sent me a statement, I had to find their phone number and make my first payment over the phone, then I went online and set up an account to make my second payment, now I tried to go online to make my third payment and guess what, my account information cannot be found. My mortgage was sold to Selene in July of 2021. Selene stated that the HAMP program was no longer available (I found out too late that they lied). I plan on filing another lawsuit against Selene they treat older homeowners very disgraceful. IT Department Selene Finance LP employs 510 employees. After the mortgage relief, I was assigned a lower mortgage and had a 3 month "try it" period of paying my mortgage at the lower rate. 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They claim they will reimburse me the $30 for the stop payment. Then they stated that the lender had given me debt forgiveness of almost $30,000 that they were now adding back to my loan modification. I had to pay my bank to stop them from being able to take ANYTHING out of my account ever again. My mortgage was also sold by Flagstar to Selene. Im a victim of Selene finance. When I tried to work with them to correct the issues I was put on hold, transferred, and hung up on with no resolution. Because the loan is under water, we can't re-fi on our own. Summary endobj If anyone wants to start a class action lawsuit count me in. My bank gave it back to me and they filed it with Selene to get their money back. Department at They told me to moneygram the money from Walmart. However, the problems began with a broker who was associated with Selene finance and who went through a series of financial problems. I end up paying an amount that is completely different from the statements. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. Get Contact Info for All Departments Selene Finance LP Org Chart Joe Davila President and Chief Executive Officer 7 A month ago I got a call from a Daniel Ellis regarding a loan modification. Selene finance is a Bogus Company and be never allowed to operate in Mortgage selling business in USA including Texas.. Im also an ongoing victim with recorded proof of their negligence and lies. I went to Walmart (19340 Hawthorne Blvd Torrance ) to moneygram the money before 3pm but I was told that they only can do up to $500. I encourage EACH of you to do the same. We are readily available to assist you with your mortgage needs now and in the future. I finally got a "back up" number from the complaints department. Founded in 2007 to address specific needs in the mortgage industry, Selene Finance LP is a special servicer providing creative loan resolution strategies designed to preserve homeownership. I went thru all the steps to try and make this not happen. I am worried about dealing with Selene Finance because of all the forums I have seen about it. Penalties for making a payment after the grace period may . I am the lady that has lived in my home 32 years paid $46,000.00 and now owe 51,000. They just cashed my February payment, so I wonder what this call was about. Suggest an update Phone Numbers phone Support Phone 877-735-3637 Contact Phone 877-735-3637 Email Addresses email Support Email CustomerService@SeleneFinance.com open_in_new Locations place HQ Address 9990 Richmond Ave Ste 400 Houston , TX 77042 I am desperate to keep my house. We went into a loan mod process for 18 months with Bank of America. Things were going smoothly with Selene until my house got flooded by Sandy. 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