ISO 20000 – IT SERVICE MANAGEMENT SYSTEM

ISO 20000 IT Service Management System (ITSMS)

What is ISO 20000?

Deliver superior technology support and attract more customers with ISO 20000.

ISO 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard provides a framework for service providers to monitor, measure and review their service management processes.

ISO 20000 is based on the quality management standard ISO 9001 – that means it will help you effectively deliver managed services to meet your corporate and customer requirements.

Why choose ISO 20000?

·        Specifies requirements for establishing, implementing, maintaining and continually improving a service management system

·        Forms the hub in a collection of management systems to help establish strong cyber security defences

·        Supports the management of the service lifecycle, including the plannig, design, transtition, delivery and improvement of services

·        Brings IT into the sphere of governance

·        Helps control cost of IT

Benefits of ISO 20000 certification

·        Helps competitive differentiation by demonstrating reliability and high quality of service

·        Improves market access as many organisations in the public sector mandate that their IT service providers demonstrate compliance with ISO 20000

·        Promotes a reliable IT infrastructure, improving customer satisfaction and attracting new business

Make Sure Your ISO 20000 Certificate is UKAS Accredited

Not all certificates are equal. You need to make sure your certificate is issued by a body that has been accredited by the government-recognised United Kingdom Accreditation Service (UKAS).

A UKAS accredited certification body like ISOQAR undergoes regular rigorous inspections by UKAS to check we are operating to the highest standards.

This means that when you hold a certificate from a UKAS accredited body, you can be sure it’s more meaningful. Certificates that are issued by bodies which are not UKAS accredited are often not accepted.

UKAS accredited certificates are accepted across the world as evidence that you meet global standards of best practice.

 

Why choose Alcumus ISOQAR for your certification?

·        UKAS accredited services demonstrating our competence and impartiality

·        Our Expert Auditors’ industry experience is matched to your organisation’s activity, enabling you to get the most out of your assessment

·        Our audit fees are among the lowest in our sector

·        We provide audits and answer queries quickly and efficiently

·        We offer a consistent and professional service resulting in a practical and meaningful audit experience

·        We have an enviable record for customer satisfaction

·        Besides having Egypt based auditors, we can also deliver certification audits internationally

Service Steps

Pre-assessment is an optional service that is offered for companies that wish to get the highest possible understanding of their readiness prior to undergoing a certification assessment.
The certification audit has two parts stage 1 and stage 2. The objective of these two audits is the confirm your companies IT Service Management System adheres to all the ISO Requirements.
Surveillance audits are required to be conducted annually. Depending on the organization’s request for a six-month surveillance services are also provided.
Upon acceptance by the Certification Committee, ISOQAR issues a Certificate of Registration that is valid for 3 years and enters the newly certified organization into ISOQAR’s List of Registered Firms.

Make A Difference With ISOQAR