CERTIFICATION PROCESS ISOQAR will carry out the Certification Services according to the following phases: Phase 1: Documentation review Phase 2: Preliminary audit (Optional) Phase 3: Certification audit Phase 4: Certification Phase 5: Surveillance Audits CERTIFICATION PHASES Phase 1: Documentation Review In this phase, ISOQAR EGYPT will carry out a Desk study, by reviewing all documents related to the certification process (Manual, Procedures, Instructions and records) Phase 2: Preliminary audit (Optional) In this phase, ISOQAR EGYPT will carry out Preliminary audit “if required by the customer or by the lead auditor”. Phase 3: Certification audit In this phase, ISOQAR EGYPT will carry out the Certification audit, conducting on-site assessment. Phase 4: Certification In this phase and after passing the audit, ISOQAR will issue the certificate of compliance to the organization. Phase 5: Surveillance Audits ISOQAR EGYPT will conduct at least one annual surveillance audit in a 3 years validation period of the issued certificate. However the option exists for 6 monthly surveillance routines (for those who prefer more frequent visit programmes) and a quotation can be provided accordingly upon request. Should clients fail to effectively maintain their management system on a 12 monthly visit programme or during the main registration audit it is evident that there were sufficient concerns to indicate that more regular visits would be more appropriate, then ISOQAR Egypt would retain the right to impose 6 monthly surveillance visits until confidence is restored.