About This Certification
ISO/IEC 20000-1 is the international standard for IT Service Management Systems (ITSMS).
It defines the requirements for establishing, implementing, maintaining, and continually improving a service management system to deliver consistent, reliable, and high-quality IT services.
As an accredited Certification Body, we offer impartial ITSMS audits and certification to organizations of all sizes and industries
Why Choose This Certification?
✅ Improve service quality and customer satisfaction
✅ Reduce incidents, downtime, and service disruptions
✅ Implement a systematic, proven IT service management framework
✅ Strengthen governance, accountability, and service performance
✅ Align IT services with business needs
✅ Enhance market reputation and competitiveness
✅ Meet tender, regulatory, and contractual requirements
Certification Process
Our ISO/IEC 20000-1 Certification Process
1️⃣ Application & Custom Quotation
• Submit your organization’s service details
• Receive a tailored proposal based on service complexity and scope
2️⃣ Stage 1 Audit – Documentation Review
• Review of ITSMS policies, processes, and procedures
• Evaluation of service catalogue, SLAs, incident/problem/change management processes
• Verification of readiness for Stage 2
3️⃣ Stage 2 Audit – Implementation & Effectiveness Assessment
• On-site evaluation of IT service management operations
• Assessment of incident, problem, change, capacity, availability, service continuity & configuration management
• Review of monitoring, reporting, KPIs, and continual improvement
• Verification of risk management and governance processes
• Interviews with IT, service desk, and operations teams
4️⃣ Certification Decision
• Independent technical review
• Certificate issued upon successful completion of audits
What Makes Us Different
✅ Accredited ISO/IEC 20000-1 certification
✅ Auditors with strong ITSM backgrounds
✅ Experience in IT operations, cloud services, data centers, telecom, outsourcing, and managed services
✅ Rapid scheduling and reliable customer support
✅ Transparent pricing with no hidden fees
Scope of This Certification
ISO/IEC 20000-1 Certification is Ideal For
• IT service providers
• Cloud service providers & data centers
• Telecom operators
• Software development companies
• Banks, fintech & financial institutions
• Government & public sector IT departments
• Managed service providers (MSPs)
• Outsourcing and IT support companies
• Healthcare IT and smart city service providers
🔶 ISO/IEC 20000-1:2018 Certification is Suitable For
- Surveillance Audits
- Performed annually (Year 1 & Year 2) to ensure compliance with:
- • Service performance monitoring
- • Incident/problem/change management effectiveness
- • Risk treatment and service continuity
- • Internal audits and management reviews
- ________________________________________
- 🔶 Recertification Audit (Every 3 Years)
- A full evaluation of the ITSMS to maintain certification.
